Safeguarding your information
At TrustAtlantic Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.
- Ensure that your own personal and business computer(s) has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.
- User/Access IDs should not contain personal information. Do not use birthdays, Social Security or Tax ID numbers, account numbers, names, digits or words that may be easy for others to guess.
- Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password, share your password or give it to another person, including relatives and friends.
- Monitor your account activity frequently using our Internet Banking services. Immediately report any transactions that are not authorized.
- Sign up for no charge Internet Banking e-Statements to avoid having your paper statement sitting in an un-secure mailbox where it could be compromised.
- Set up a personalized Authentication Pass Phrase for your Internet Banking so that you always know when you are on our secure Web site.
- You should not post any personal information on any social media site that is part of your User/Access IDs, Passwords or Security Questions and Answers. When you use information from your Internet Banking credentials that is also shared on social media sites you make yourself more vulnerable. Hackers can often guess your password/ID and find the answers to your security questions, such as your birthday, home town and high school by searching on your various social media profiles.
Please keep in mind that we will never ask for or email you requesting your Internet Banking password. We may on occasion call to verify other information regarding your Internet Banking activity should we see something of concern in your login patterns or account activities. If you plan to travel internationally and use your Internet Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below, as soon as you can. To limit your liability, we must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared.
For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the Electronic Fund Transfers Your Rights and Responsibility Disclosure Statement. However, if you use Internet Banking services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.
If at any time you have questions regarding an electronic funds transfer transaction or account activity, please contact our customer service representatives at (866) 448-8232, Email form, or write to us at TrustAtlantic Bank, 4801 Glenwood Avenue, Suite 400, Raleigh, NC 27612.
If your TrustAtlantic Bank ATM or Debit Card has been lost or stolen, please call (866) 448-8232 as soon as possible after learning of the loss or theft. After normal business hours, please call (877) 849-5533 to report a lost/stolen card.
Reporting security issues
We are here for you. If you are a TrustAtlantic Bank customer and your identity information has been stolen or compromised, please contact us here via Email form. We will help you take appropriate action to protect your accounts at TrustAtlantic Bank and minimize the potential damage. Any consumer should also review the information available on the Federal Trade Commission Identity Theft website